CL Young, Piano Technician

It is with sadness that I learned, after nearly a year’s delay, of the passing of one of my greatest business partners in New York – Matt Wilkie, of Huntington, Long Island, whose work you see throughout this website. I used Matt exclusively for my last 5 years in NY, for good reason. He was meticulous and a perfectionist (much like myself), always worked well with me, and I can never say enough about the finished product. Matt was “old school” – his hand-rubbed finishes imparting my ideal of beauty on wood (and like silk to the touch!) – but at the same time he was always improving his work with any worthy refinishing products and techniques that came to market. I like to think that Matt’s soul truly shines through in the depth, clarity, and beauty of his work, and with that in mind, I am proud to display that work here as a testament to Matt’s artistry. To his family, my deepest sympathies, and know that Matt’s legacy lives on here and in the many homes blessed with the presence of his work.
Bravo, Matt – from me you will always get a standing ovation!

A Huge, Big Hearty Shoutout of Love to my daughter, Beth Young, for all her work on this website – what would I have done without you, darling?

Thanks and Love to daughters Shana, Riv, and their families and to my wife, Vicki, for all your love, support, and understanding – Like it or not, you guys helped make me what I am today, in spite of myself!

Thanks to Jerry Gravina, RPT, for taking over the helm for me in NY, allowing me to make a graceful exit from my faithful clientele there -for whom I’m also grateful. Happy Sailing!

Thanks to Shane Owenby, for welcoming me to Asheville with the most open arms and the kindest of hearts – I’ll always be indebted to you!

To Mom & Dad – even though you’re both no longer with us in body, I thank you always for your enduring patience with me – at 13 years of age – watching our beloved 1911 O.W. Weurtz upright being scattered in carefully labelled pieces all over the playroom floor for months and months. You must have trusted that something good would come of it, for years later I noticed you both beaming when I brought you to see Dave Brubeck play on the Steinway I prepared for him…

And yes, I MUST also thank older bro Clayton – After all, this is all YOUR fault! If you hadn’t cursed so much at that old machine every time you sat down to try to play it, I probably wouldn’t have been so inspired to try to fix it!

As First Officer Spock might say, “It’s [piano] Life, Jim, but not as we know it…”

If your piano technician has made the final determination to cut off life support for your piano, your beloved instrument may still find use through up-cycling, going “where no other piano has gone before,” as shown in this delightful reclamation of an old English upright my wife and I discovered a few years ago in a charming Scottish B&B.

The old instrument now doubles as a combination wine rack and silverware drawer. I couldn’t resist the chance to sit down and play the spoons!

I’ve also seen old uprights converted into beautiful desks, and various case parts turned into other useful objets d’art… it does make me shed a tear or two to see the beautiful craftsmanship of yesteryear sent off to some landfill when some other use may be made of it. If you have such a lovely creature that you wish to dispose of, consider contacting local artists who might be delighted to up-cycle the remains.

Why should I use a Registered Piano Technician (RPT)

to service my piano?

Let me begin to answer this by saying that there are many good and excellent technicians out there who aren’t affiliated with the Piano Technicians Guild (where RPT’s reside), though why they aren’t often puzzles me. I’ve heard and read many excuses for not joining the Guild, and may have even used some of them myself before I joined 25 years ago. Yet, all of these rejoinders seem to pale in comparison to the benefits of membership, even for those who wish to remain at the Associate level or, for one reason or another, don’t desire to take the challenging tests for the Craftsman (RPT) level. Possibly the biggest benefit might be that any member can take advantage of the local chapter meetings and gain knowledge, experience, and support from other fellow technicians.

What is the Piano Technician’s Guild?

The PTG was formed in 1957 when the American Society of Piano Technicians and the National Association of Piano Tuners merged to form a single organization.

From the Home Office in Kansas City:

“The Piano Technician’s Guild (PTG), the official organization of the Registered Piano Technician, is the world’s premier source of expertise in piano service and technology. The PTG has over 4,100 members throughout the U.S., Canada, and around the world…Registered Piano Technicians are professionals who have committed themselves to the continual pursuit of excellence, both in technical service and ethical conduct. Through affiliation with other technicians, manufacturers, suppliers and associations, RPT’s continue to enhance their knowledge and skills….A Registered Piano Technician® (RPT) has passed a series of rigorous examinations on maintenance, repair, and tuning of pianos.”

The Piano Technicians Guild has set the bar, the standard of excellence in our field. An RPT has met the Guild’s standard via their rigorous testing. Therefore, the RPT is your guarantee of excellence in the field of piano technology.

When I began servicing pianos at the age of 13, I had an aim to become the best that I could be in this field, and the PTG helped me to fulfill that goal. I’m still learning, having realized that this noble “pursuit of making harmony out of chaos” is never-ending.

For more on the Piano Technicians Guild, visit their site:  www.ptg.org

I’m looking to buy a new or used piano – Do you have any advice?

Yes –

When you find an instrument that appeals to you, whether it be new or used, PLEASE do yourself the biggest favor and have it professionally evaluated by a qualified technician.  Your purchase could be a major investment, and just like buying a car, you would want a trusted mechanic to check it out for any potential problems.  There are few things so heartbreaking to me in this business as showing up to tune someone’s attractive-looking “real find,” only to “really find” that this perdy little piano needs open-heart surgery. “Let the buyer beware!”  “If the deal seems to be too good to be true, it may very well be.”  “Better safe than sorry”….Ahem… Should I fill in the rest of this page with other clichés of warning?

On the bright side, locally, in the Asheville area, I can highly recommend The Piano Emporium. They sell both new and used, in just about anyone’s budget range, and back up what they sell with no-nonsense honesty, service, and integrity. The owner, Shane Owenby, is not merely an entrepreneur, but is also himself an RPT, and I’m proud to be affiliated with his company. Click here for their website:  www.pianoemporium.com

I’ve been told my piano won’t hold a tuning – Is it dead yet?

This is usually a far worse issue than a crack in a soundboard, but the piano may still be salvageable.

Pianos that won’t “hold a tuning” usually have loose tuning pins. Tuning pins are bedded in a multi-ply (usually maple or other hardwood) plank variously called a “pinblock” or “wrestplank.” When, through age, weathering, (or sometimes poor drilling technique), the wood is no longer able to hold the tuning pin snug while under the tension of the piano string, the pin will “let go,” causing the piano to go out of tune (often, rather abruptly).

Even this can be repaired, but as with defective soundboards, you will need to know if the cost of repair will outweigh the value of the instrument. Fortunately, as with soundboards, there are a variety of treatments – some more affordable than others – that may at least help prolong the life of a piano with this condition.

Again, don’t hesitate to call me for an evaluation appointment before disposal – you just might be pleasantly surprised!

(photo: faulty rebuild showing incorrectly fitted grand pinblock (tuning pins & casting removed) – veneer shims added to fill gaps between block and casting)

Please see under “Definitions” on the Services page for a discussion of these terms – (click here)

How often should I tune my piano?

The short answer:  Twice yearly is generally recommended for most in-home pianos.

There are, however, other longer answers:

How often a piano gets tuned may depend on the degree of perfection you wish to maintain. How well a piano stays “in tune” may vary greatly from one instrument to the next, depending on quality of construction, quality of materials, quality of environment, and even the quality of the piano’s previous tuning! With so many variables, it may be difficult to nail down a precise schedule…

Even in the best of instruments, slight changes in tuning may begin to occur within days or even hours after being serviced. Most of the time, these will go unnoticed even to the most trained ears – but they do happen. This is why performance pianos need to be tended to before every concert (and sometimes at intermission!), even if concerts are lined up several days in a row.

Fortunately, the demands on in-home pianos are usually far less stringent.  Twice yearly tuning is the general recommendation based on the seasonal changes that happen during the course of a year. The extremes of indoor climate from summer to winter may have the most dramatic effect on tuning stability. For example, during the winter months, with the heat running, the moisture content in the wood of the piano will cause it to dry out, and generally cause the instrument to go flat, whereas in the summer that same wood will take in moisture and swell, actually causing the pitch to sharpen. For further info on this, see the page: “Why does my piano go out of tune?”

This is why so many clients notice in mid-winter or mid-summer that their pianos “suddenly seemed to go out of tune.” I personally find that tuning at these two extremes seems to work best and last the longest, though I know some techs prefer to recommend tuning in Spring and Fall. It’s not a bad thing to tune 4 times a year, either… and yet I’ve seen some instruments that may hold their own fairly well over the course of a whole year.

My main advice to clients is not to let the piano go through more than one winter without tuning, otherwise the instrument will likely need a “pitch raise” to bring it back to the correct pitch, and this would be in addition to tuning (see “Pitch Raise” under “Definitions” on the Services page).

For those who aren’t “tone-deaf,” my best advice is to listen to and trust your own ears – the best time to tune is when you (or your teacher) can’t stand to hear or sit down at the instrument, or it doesn’t bring you the joy it should when you do. For those who are “tone-deaf,” follow the twice yearly advice, and your piano should be just fine.